Custom Search

The Custom Search tab allows you to have a detailed overview of the report data associated with a member's email address over the past 7 days.

To display the reporting data for a member's email address:

1. In the Email field, enter the member's email.
2. Click the OK button.

info

To download an Excel file of the report data associated with a member's email address over the past 7 days, click the Export to Excel icon.

Results Summary Table for Member Email

Column name	Description
# Sent	The total number of transactional messages sent to the member's email address.
# Opened	The number of transactional messages opened by the member.
# Unique Clicked / # Clicked	The # Unique Clicked value indicates the number of different tracked links the member has clicked in transactional messages. The # Clicked value indicates the total number of times a member has clicked any tracked links in transactional messages.
# Hard Bounced / # Soft Bounced	# Hard Bounced: The total number of transactional messages that could not be delivered for a permanent reason such as an invalid or expired email address. # Soft Bounced: The total number of transactional messages that could not be delivered for a temporary reason such as the recipient's mailbox being full, the email size and/or attachments being too large, or a temporary network problem during the email transmission process.
# Errors	The total number of errors other than bounces that occurred to the transactional messages sent to the member's email address.
Last Sent	The date the last transactional message was sent to the member.
Last Opened	The date the last transactional message was opened by the member.
Last Clicked	The date the member last clicked on a tracked link in a transactional message.
Last Bounced	The date the last time there was a soft or hard bounce for a transactional message sent to the member's email address.
Last Error Date	The date the last error other than a bounce occurred to a transactional messagesent to the member.